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What can I do if my circumstances change or I'm struggling to make my repayments?
Treating people fairly is important to us at Vickers. So, if something has changed in your life and you’re having difficulty keeping up with your repayments, please talk to us as soon as possible as this will also help you avoid any unnecessary penalties or fees. We’re always here to assist and there are lots of options available to help you through tough times, including:
- Lowering your regular payment commitments
- Giving you a payment holiday for a short amount of time
Who do I contact if I have a problem with Vickers?
We know sometimes things do not go according to plan or you just need to talk to someone about an issue you are having with us. In the first instance we would urge you to contact our manager directly with your issue or complaint on 08005 08005 or email [email protected] and we will make every effort to sort things out.
Still can't get a resolution?
Still not happy with the outcome you can contact our disputes resolution scheme: Financial Services Complaints Ltd, PO Box 5967, Wellington 6145: Ph 0800 347 257, email: [email protected] or click this link www.fscl.org.nz. Vickers is a registered Financial Services Provider which controls the responsible lending guidelines, our details are:
FSP number FSP518306
Registration date August 2016
Trading names Vickers Marketing Ltd